One of the largest healthcare providers in the mid-Atlantic region was facing some difficult market challenges:
The client’s HR leadership team wanted to improve the recruiting function’s ability to fill openings faster and more accurately. They also wanted to ensure that the organization’s staffing function was optimally deployed to handle the aggressive business growth planned over the next five years.
To help them quickly identify opportunities for improvement, the health system decided to have DoubleStar’s team conduct a comprehensive review of the recruiting function’s structure, operations, and service delivery capabilities.
DoubleStar conducted a detailed review of the customer’s practices utilizing our comprehensive assessment methodology. The review focused on recruiting delivery structure and practices, candidate sourcing, applicant-flow processes, and candidate-management capabilities.
The final deliverable included a detailed Roadmap for Change that enabled the client to make short- and medium-term improvements to its recruitment organization that increased operational efficiency and improved service delivery effectiveness to internal clients.
A key finding of the assessment was that due to the strength of the existing recruiting function, the client was not a good candidate for an RPO solution. This enabled the client to focus its energies on immediately rebuilding the function to incorporate modern sourcing approaches and enhanced service delivery to key client groups.
The client also elected to implement three of DoubleStar’s strategic recommendations, focusing on building a new talent acquisition strategy, creating specialized recruitment roles for project management and sourcing, and enhancing the consulting skills of its in-house recruiters. The successful implementation of these initiatives resulted in a 100+% increase in hiring manager satisfaction scores over a one-year period.