A $60-billion consumer products company consolidated its recruiting function, creating a centralized, global shared service. The consolidation resulted in a significant change in the way recruiting was delivered to the organization’s 250 operating companies. Initial feedback from the businesses indicated that recruiters had become too administrative and process-oriented. Hiring Managers wanted business problem-solvers who could understand their issues and deliver the recruiting results they needed.
The recruiting leadership team recognized the need to refocus the recruiters on bringing value-added services to their internal customers. The leadership team identified the need for recruiters to:
While the management team understood that a comprehensive training program could begin to address these goals, they were uncertain where to start and had no time to develop the toolsets required.
DoubleStar designed and delivered a customized Recruitment Consulting Skills Workshop for the client’s nationwide recruiting team. The one-day workshop was custom designed for this client’s unique needs.
First, we gathered individual competency input from each recruiting team leader. We then drafted a content outline and sample training scenarios for client team walk-throughs. Using that feedback, we built a one-day training event covering five key skills using interactive lecture, trainer simulations, participant role plays, and group problem-solving techniques. The course incorporated client-specific practices and customized interactive content, designed to provide participants the opportunity to practice the new techniques in real-life scenarios that they would face.
DoubleStar successfully delivered over 80 hours of hands-on training in 15 sessions to 250 recruiters from the client’s national recruiting team. Specific outcomes of the workshops included: